FAQ

when will my order arrive?
order process times
order processing times (the time it takes to pack and ship out your order) typically fall between 7 to 14 business days, as all order fulfillment is solely handled by one person at a time!
estimated transit times
candy critters ships with forever stamps (untracked) and USPS first class. domestic shipping time will average to 5-8 business days. international orders (outside of the united states) typically take between 5 to 12 weeks to be delivered.
if you need your order in a hurry, feel free to contact us, so we can expedite the process for you.
candy critters is not responsible for the shipping speed once the package has been handed over to USPS, but we are more than happy to assist you if you experience any issues!
do you ship internationally?
yes!! non-U.S. residents are responsible for ALL customs and/or import fees. this includes VAT for UK residents. candy critters is not responsible for returned parcels due to a refusal to pay fees.
where can i get rawrcade plushies?
you can find our pre-order shop here!
the pre-order shop will be open 8/25-9/30!!
it is our goal to have these plushies available in our shop after everything is said and done. however, there is no current timeline for this due to the ongoing situation regarding tariffs.
initial crowdfunding campaign + production and shipping timeline
thank you for your interested in our first ever plush + crowdfunding project! ♡
will you be making ____ ?
maybe! commissioning us helps speed up the process ;)
where can i find your table?
we love traveling to dealers dens all across the country! you can find a list of our upcoming shows here 🤲